Shared WhatsApp inbox designed for teams. Smart assignment, real-time collaboration, performance tracking, and seamless conversation management at scale.
Every feature is designed to help your team work together efficiently, ensuring no customer is left waiting and every conversation is handled perfectly.
Multiple team members can handle conversations simultaneously with automatic conflict resolution
Automatically route conversations based on keywords, customer tags, or team availability
Monitor team performance with response times, resolution rates, and customer satisfaction
Add internal notes and context that only your team can see
See who's typing, when messages are read, and collaborate in real-time
Automatically balance conversations across team members based on capacity
Our smart assignment system ensures every conversation reaches the right person at the right time, maximizing efficiency and customer satisfaction.
Route conversations based on specific keywords or phrases
VIP customers get priority routing to senior agents
Round-robin assignment based on agent availability
Route based on agent skills and expertise areas
Get comprehensive insights into team performance with detailed analytics. Track response times, resolution rates, customer satisfaction, and workload distribution.
Monitor individual and team response times with real-time alerts for SLA breaches.
Track CSAT scores by agent and identify top performers and training opportunities.
Ensure fair distribution of conversations and prevent agent burnout with smart balancing.
I need help with my recent order
VIP customer - expedite resolution
Hi John! I'd be happy to help with your order. Let me pull up your details...
Built-in collaboration features that let your team work together efficiently. Internal notes, conversation transfers, and real-time updates keep everyone synchronized.
Add context and notes that only your team can see. Perfect for handoffs and customer history.
Seamlessly transfer conversations between team members with full context preservation.
See typing indicators, read receipts, and live updates as your team collaborates.
Set up your team inbox today and transform how your team collaborates on WhatsApp conversations. Better organization, faster responses, happier customers.