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WhatsApp Auto-Reply

Never Miss a Customer Message Again

Intelligent auto-reply system that responds to customers instantly, 24/7. Smart keyword detection, business hours logic, and seamless escalation to human agents.

24/7
Availability
3sec
Response Time
95%
Accuracy
Auto-Reply FlowActive

Hi, what are your business hours?

Customer • 2:47 PM
Auto-reply triggered: “hours”

Hi! 👋 Our business hours are:
Monday-Friday: 9 AM - 6 PM
Saturday: 10 AM - 4 PM
Sunday: Closed

Need immediate help? Click below to chat with our team!

Bot • 2:47 PM (3s)

Intelligent Auto-Reply Systems

Our smart auto-reply system adapts to different scenarios, ensuring customers always get the right response at the right time.

Keyword-Based

Respond automatically based on specific keywords or phrases

Example Triggers:

'Hours' → Business hours info
'Pricing' → Price list
'Support' → Contact details
'Location' → Address & map

Performance:

accuracy95%
response Time2sec
satisfaction4.8/5

Business Hours

Different responses for business hours vs. after hours

Example Triggers:

During hours → Transfer to agent
After hours → Leave message
Weekends → Response time info
Holidays → Special notices

Performance:

coverage24/7
response Time1sec
satisfaction4.6/5

Smart Escalation

Intelligent routing based on conversation context

Example Triggers:

Complex queries → Senior agent
Sales inquiries → Sales team
'Complaint' → Priority queue
VIP customers → Special handling

Performance:

accuracy92%
escalation Rate15%
satisfaction4.9/5

Advanced Auto-Reply Features

Go beyond simple automated responses with our intelligent features that understand context, intent, and customer needs.

Instant Responses

Reply to customers within 3 seconds, 24/7

Smart Routing

AI-powered routing to the right team member

Multi-Language

Support customers in their preferred language

Conditional Logic

Complex rules for different scenarios

Performance Analytics

Track response effectiveness and optimization

Team Coordination

Seamless handoff between bots and humans

Easy Setup

Configure Auto-Replies in Minutes

Set up intelligent auto-replies with our intuitive interface. Create keyword triggers, business hours rules, and escalation paths without any technical knowledge.

Define Keywords

Set up keywords and phrases that trigger specific responses. Support for synonyms and variations.

Set Business Hours

Configure different responses for business hours, after hours, weekends, and holidays.

Smart Escalation

Set rules for when to escalate to human agents based on keywords, customer type, or complexity.

Auto-Reply Rules

3 Active Rules
Business Hours RuleActive
Trigger: After hours
Response: “Thanks for reaching out! We're currently closed...”
Action: Offer callback scheduling
Keyword: “Pricing”Active
Keywords: pricing, price, cost, fee
Response: Send pricing brochure + link
Action: Tag as sales inquiry
Support EscalationActive
Trigger: “help”, “problem”, “issue”
Response: Collect details via form
Action: Route to support team

Auto-Reply Performance

Last 7 Days
2,847
Auto-Replies Sent
94.2%
Accuracy Rate
87%
Resolution Rate
2.1sec
Avg Response Time

Top Performing Rules

Business Hours96% Success
Pricing Inquiries92% Success
Support Escalation89% Success
Performance Insights

Optimize with Data-Driven Insights

Track the performance of your auto-reply rules and continuously improve customer satisfaction with detailed analytics and recommendations.

Success Rate Tracking

Monitor how often auto-replies successfully resolve customer inquiries without escalation.

Rule Optimization

Get recommendations for improving keyword triggers and response accuracy.

Customer Satisfaction

Track customer satisfaction scores for auto-reply interactions and identify improvement areas.

Ready for 24/7 Customer Support?

Set up intelligent auto-replies today and ensure your customers always get instant, helpful responses - even when your team is offline.

24/7 Availability
3-Second Response
95% Accuracy
Smart Escalation
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